Mattress manufacturer Spring Air has been an industry innovator since its founding in 1926. Founder Francis Kerr created the free-end offset coil design, which adjusts to each sleeper’s weight. According to the company, it is now the most copied design in the bedding industry.
In the late 1940s, the company introduced button-free technology, quilted surfaces and extra-supportive bedding materials. In 1953, it began producing its Health Center mattress, which featured zones for different areas of the body, and in 1973, the Pillow Top mattress was introduced by Spring Air.
The company has had “amazing success in the hotel industry for decades,” noted Nick Bates, president/CEO, Spring Air International. “However, through a restructuring in 2007, we lost sight of this channel. We have made major investments to re-enter and be a viable vendor for the hospitality industry. As we continue to grow, it is important that we grow throughout the many channels, especially the ones we are set up to take care of, like hospitality.”
Nick Bates, Spring Air
Spring Air, which manufactures several types of mattresses for consumers and other industries, has created a hospitality-specific mattress collection “based on our tried-and-true Back Supporter collection,” said Bates. “Their guests are looking for a reliable mattress that will be comfortable for their stay. What gives us our edge, more than just our product, is our service for the hotel owners, managers and staff.”
The hospitality collection consists of three mattresses—the Parkland, Avondale and West Haven—all with distinct features. According to Bates, the Parkland features an ergonomically designed LFK (left-facing knot) open-coil unit; The Avondale has a VertiCoil design with Active Support Technology alongside a high-density perimeter; and The West Haven offers individually encased Quantum Edge Coils and layers of precompressed, high-density gel foam.
Spring Air recently upgraded its delivery process and customer service in order to help hotels looking to find solutions for mattress replacement.
“We offer 30-day delivery on all orders,” said Bates. “What we have come to find out in the hospitality industry is a typical wait time is 60 to 120 days, sometimes more. Offering fast lead times helps our clients not only plan better, but not have to place orders so far in advance.”
The company also now offers live customer service representatives that will “answer the call, email, question or concern within 24 hours—and it will most likely be sooner than that,” said Bates. “Oftentimes, hoteliers will have to call a customer service line with no answers or robotic prompts. At Spring Air, you will always get a live person who will solve your problems.”
All Spring Air mattresses come with a 10-year, non-prorated warranty.
“If there is an issue with the mattress, we replace the bed at no cost to the property as fast as possible,” said Bates.
Sleep tips from Spring Air:
The company offers the following tips for a good-night’s sleep:
• Invest in a comfortable mattress that supports your unique body shape
• Set a sleep-time schedule around when to go to sleep and what you do before you hit the pillow
• Make your bedroom for sleep at night (get off the cellphone)
• Daily exercise can lead to a better night’s sleep
• Be smart about napping, as napping too late can cause you to have symptoms of insomnia
• Keep your bedroom dim and cool for a deeper sleep
• Align your neck in the proper sleeping position on the pillow
• Stay booze-free before bedtime. Drink your last glass at least two hours before bedtime
