January/February 2021 HB EXCLUSIVE Enhance guest experience with contactless technology NEWS Sonesta International acquires RLHC EDITOR'S NOTE editor’s/publisher’s note INDUSTRY INSIDER Q&A with Chris Guimbellot – Hospitality International SUPPLY SIDE: PTAC Cleaning PTACs can improve air quality, cut costs COVER STORY Moving Forward With 2020 in the rearview mirror, what’s the outlook for ’21? OPINION Eliminate the fear: How to bring back group business right now!
