Brought to you by May 15, 2021 HB HOT TOPICS Getting back to well: Restoring consumer confidence in travel BRANDING Provenance Hotels has new brand identity EVENTS & ASSOCIATIONS Former Four Seasons CEO Kathleen Taylor to receive ALIS Lifetime Achievement Award INDUSTRY INSIDER Q&A with Dave Pollin Corten Real Estate Partners & The Buccini/Pollin Group EDITOR'S NOTE editor’s note SUPPLY SIDE: BEDDING & LINENS Bryte customizes the bed experience COVER STORY Meet and Greet? Face-to-face is returning. What will it look like? POLICIES & PROCEDURES: INSURANCE/LIABILITY Hotels fight for business interruption insurance claims GUEST SERVICES Innovating apps for the post-COVID guest OPINION Reauthorization of EB-5 program vital to hotel industry’s rebound TECHNOLOGY: GUEST-FACING Holograms: The wave of the future for hospitality