OTAs & loyalty: swimming against the tide
LAS VEGAS—While many hotel companies spent 2016 setting up member-only rates that gave loyalty members…
Author Nicole Carlino
HB ON THE SCENE: RLHC, Vantage attack brand stratification, merging cultures
LAS VEGAS—Two years ago, Vantage Hospitality Group held its annual conference here at the Hard…
MGM takes a gamble on nation’s capital
NATIONAL HARBOR, MD—While there was once a time that a gambler who wanted to try…
Redefining hotel rewards programs: Industry execs discuss the new face of loyalty
NEW YORK—What are guests looking for with regard to loyalty programs—value-based rewards? Aspirational ones? Both?…
Richard Stockton, Ashford Hospitality Prime, Inc.
What does it take to be a good leader? When Richard Stockton, the newly appointed…
John Cohlan, Margaritaville Holdings
When The New York Times columnist Maureen Dowd attended the opening of Margaritaville Hollywood Beach…
Jim Chu, Hyatt Hotels Corporation
When Jim Chu first joined Hyatt Hotels Corporation 12 years ago, it looked a little…
AI makes sense of energy management for hotels
SAN FRANCISCO—One of the best benefits of adding technology to hotels is the ability to…
Safe WiFi program aims to give guests option to secure data
BUCHAREST, ROMANIA—Guests expect and demand excellent WiFi, but they also expect secure connections. With people…
Room Mate heads to the beach
MADRID, SPAIN—Room Mate Hotels is well-known for its city locales. From properties in its native…