Coming clean: Research shows that an immaculate stay drives guest satisfaction, loyalty & brand reputation
As guest expectations around cleanliness continue to rise, hotels are facing increasing pressure to maintain…
Browsing: BEST PRACTICES
Labor pains: Why waiting until month’s end is costing hotels more than they realize
For decades, hotel labor management has followed a familiar rhythm. Schedules are built, shifts are…
Renovating with timelines, guests in mind
A renovation can sometimes provide a hotel with a much-needed facelift, more convenient touchpoints and…
App uses AI to track guest emotions
Dealing with people would be a lot easier if you could read their minds to…
Staypineapple thinks outside the box to attract new hires
The COVID-19 pandemic forced many hotels to furlough or lay off workers because travel came…
DEI in the hotel industry: Take action to break down barriers
The last year has been a pivotal one in how American society addresses racism and…
HEI Hotels & Resorts sets out to close GM gender gap
NORWALK, CT—Gender parity is an issue that traverses all industries. In hospitality, however, more companies…
Renovation warning signs and how to detect them
DALLAS, TX—In order for a hotel to remain viable in a competitive market, renovations can—and…
Don’t forget your website when it comes to ADA compliance
NATIONAL REPORT—In the nearly 30 years since the American with Disabilities Act (ADA) was passed,…
Collaboration is key to keeping profits up in a dynamic market
NATIONAL REPORT—With the market always changing, it is extremely important to have a successful strategy…