June 2023 EDITOR'S NOTE EDITOR’S NOTE NEWS Sonesta moves forward with major renovations NEWS Charlestowne takes individual approach ASSET MANAGEMENT REPORT Has the asset manager’s role changed post-pandemic? EVENTS & ASSOCIATIONS HSMAI to hold Commercial Strategy Week SUPPLY SIDE: MINIBARS Behind the bar: Q&A with minibar experts Q&A Q&A: with John Cohlan – Margaritaville TECHNOLOGY: OPERATIONS Engaged employees lead to engaged guests COVER STORY Changing the Game – Kalibri Labs offers insight on the digital market and commercial strategy in new book COVER STORY Roberts to receive award at HSMAI event in Toronto COVER STORY Estis Green selected for Cornell Hotelie Hall of Fame FOOD & BEVERAGE Keeping it local SUSTAINABILITY BWH Hotels ramps up eco-friendly efforts GUEST SERVICES Shipt expands to hospitality DESIGN: LANDSCAPING Using the outdoors to create connections
