February 2022 PUBLISHER'S NOTE It’s so long, not goodbye. NEWS Prominence Hospitality Group expands reach HB HOT TOPICS Hotel operations: Success strategies for the year ahead EVENTS & ASSOCIATIONS ALIS 2022: Optimism reigns, but some problems remain INDUSTRY INSIDER Q&A: with Ben Rafter – Springboard Hospitality SUPPLY SIDE: HVAC Intellihot launches green innovation incubator GUEST SERVICES Noble House partners with Way for curated guest experiences BEST PRACTICES App uses AI to track guest emotions COVER STORY Perfect Union: TPG Hotels, Resorts and Marinas acquires Marshall Hotels & Resorts NEWS Managing the pandemic: A tale of two companies SUSTAINABILITY Introducing the first low-voltage hotel FOOD & BEVERAGE One-stop shop for hotel consultancy, courtesy of COHO
