Breezeway, a property operations and guest experience platform, is now available on Oracle Cloud Marketplace, a centralized repository of enterprise applications offered by Oracle and Oracle partners. It can now be integrated with OPERA Cloud via the Oracle Hospitality Integration Platform.
“Hoteliers using Oracle Cloud PMS can now effortlessly sync with Breezeway to automate operational tasks from one platform,” said Jeremy Gall, CEO/founder, Breezeway, a platform for managing the work of maintaining and cleaning hotels and short-term rentals. “Oracle clients can leverage Breezeway’s suite of features to enhance operational efficiency and communication within teams, ultimately elevating the guest experience.”
Hoteliers using OPERA Cloud can now sync with Breezeway’s platform to automate operational tasks from one platform.
Jeremy Gall, Breezeway
“Hoteliers can track task completion and room readiness in real-time, quickly log issues through the mobile app and implement digitized asset management and preventative maintenance programs for streamlined property management,” the CEO explained. “Our platform facilitates seamless communication across teams, and our automated workflows that trigger routine tasks save operations over 10 hours a week on average.”
Customers can now utilize smart checklists, which allow for personalized service across unique stays. On top of the added efficiencies, hoteliers can also gain insights from Breezeway, providing an understanding of key data points and trends, such as task duration and the identification of problem areas.
This enables a proactive approach to issues and informs staffing decisions through detailed reporting and analytics, Gall explained. Additionally, hoteliers can benefit from property guides, smart lock code automation and the ability to offer customized upsells and guest services.
“We want hoteliers to see us as a partner in optimizing their operations and delivering service more effectively than ever, ensuring every guest enjoys a perfectly tailored experience from check-in to checkout,” he said.
Tasks can be created directly from the messaging inbox for guest requests or reported issues, allowing staff to efficiently update guests on their status and ensuring nothing is ever missed.
“Automated messaging with predesigned templates and bulk messaging saves time and effort, while messages can be sent to specified guest segments,” the CEO said.
Through Guide, Breezeway’s digital guestbook, hoteliers can provide guests with access to information about their stay. With this updated content, hotels can ensure that guests have the right information at the right time, while also giving local recommendations and tips.
Hoteliers using Breezeway’s tools also have access to Assist, a team of trained professionals available 24/7, 365 days a year to handle guest inquiries. This can help free up hotel staff so they can focus on the on-property experience.
“Breezeway’s products are designed with the guest in mind as much as the property manager,” Gall said. “Our guest messaging tools simplify communication, allowing guests to correspond directly with hotel staff without needing to download an app, while offering features that boost revenue and enhance guest satisfaction.”
