Merriam-Webster defines concierge as “a hotel employee whose job is to assist guests by arranging tours, making theater and restaurant reservations, etc.” Basically, it’s someone who gives guests the white-glove treatment.
JMC Global, a Texas-based hospitality logistics company, has its own version of concierge services with its concierge logistics platform.
“From its inception, JMC Global has been laser-focused on the complex logistics space, with a business plan centered around delivering exceptional customer service, and Concierge Logistics embodies this commitment,” said John Crawley, COO, JMC Global. “Since the beginning, our goal has been to offer tailored, high-touch services that go beyond traditional logistics, ensuring every detail is handled with the utmost care and professionalism.”
John and Linda Crawley, JMC Global
Patented in 2008, Concierge Logistics is based on a formula that “combines advanced technology, a robust network of expertise and a relentless focus on achieving our customers’ goals,” he noted, adding, “This approach ensures that every project is handled with precision, transparency and a personal touch that reflects our deep commitment to customer satisfaction.”
The company, which currently has more than 100 projects in various stages from planning to execution, specializes in freight forwarding, warehousing and installation.
“You’ll know exactly what’s happening at every stage of the process, whether it’s an install at a hotel or a project on a ship,” said Crawley. “Our technology provides real-time updates, photos, videos and detailed reports, ensuring you have all the information at your fingertips to make informed decisions and stay in control.”
The company is a family-run business, with Linda Crawley, John’s wife, serving as the CEO. She and the other women on the JMC Global team, which includes President Kelly Morgan, EVP Dianne Williams and VP Lindsay Robinson, have a combined 40 years of industry experience.
The CEO shared an example of how Concierge Logistics helped a client in need.
“One morning, a major vendor in Spain sent an urgent email to a client in Denver, but it was written in Spanish. Team JMC quickly translated the email into English, then forwarded it on to our client. All of this happened before the customer even opened the first email. Our client was delighted, and the problem was solved.”
Accessible via smartphone, tablet or computer, the company’s proprietary project management interface Project DNA allows clients to keep track of their projects from start to finish.
“Entirely customizable to your project and your needs, we can design Project DNA to hold, track, manage and update your floor plans, punch lists, delivery schedules, warehouse inventory, install schedules, etc., all centralized in one location,” said John Crawley.
The platform has a newsfeed—similar to what social media platforms have—that updates in real time. He noted, “Everyone involved in the project can know everything that is happening and reach the information for any part of the project through multiple channels. We also post a summary of each day’s progress with photos and videos, and clients can make comments on every item and know that every layer of management will see it.”
Artificial intelligence (AI) has made its way to the logistics industry. John Crawley called it “a game-changer for us.”
He added, “We’re integrating AI into our operations more each day, harnessing its potential to enhance our customer service model. The possibilities with AI are endless, and we’re excited about how it can help us innovate further. At JMC Global, we pride ourselves on our creativity, and AI offers a new frontier for us to explore, ultimately benefiting our customers with more efficient, intelligent and responsive service.”
