NEW YORK—To stay current and hear what’s trending, HX: The Hotel Experience offers educational sessions, in a stand-alone conference, during its two-day tradeshow. Here’s the lineup to help you plan accordingly:
Sunday, Nov. 11, 9:30-10:30 a.m.
Hospitality Reimagined: The Future Guest Experience
Speakers: Cindy Estis Green, CEO and co-founder Kalibri Labs LLC; Deanna Ting, hospitality editor, Skift; Michael Dominguez, chief sales officer, MGM Resorts International; Roger Dow, president and CEO, U.S. Travel Association
Sunday, Nov. 11, 10:45-11:45 a.m.
Alexa—What does voice technology mean for hotels?
Engaging Your Guests: How Customer Data Can Transform CX and Create Bottom-Line Success
Speakers: Bohdan Iwaniuk, manager, operations and talent development, Loews Hotels & Co.; Chris Graziano, senior manager, customer insights, Wyndham; David Mollov, principal, hospitality, travel and leisure, Medallia; Geoffrey Ryskamp, global head, hospitality, travel & leisure practice, Medallia; Lauren Helbig, senior manager, member engagement, The Leading Hotels of the World Ltd.
Redefining Today’s Hospitality Workforce and Cultivating Tomorrow’s Team
Speakers: Audrey Williams-Lee, VP, corporate human resources and global philanthropy, Hyatt Hotels Corporation; Heather Berti, corporate director of people services, Arlo; Ronald Mitchell, CEO, Virgil Holdings Inc.; Valerie Ferguson, regional general manager, resort operations, Walt Disney Company
Sunday, Nov. 11, 12:00-1:00 p.m.
Asset Value Creation for Hotel Owners: The Role of Operational Excellence
Speakers: AJ Singh, professor, Michigan State University; Christine Denvers, complex GM, Renaissance New York Times Square and W New York-Times Square, Marriott International; Michael Kitchen, partner, Aparium Hotel Group
Keynote Deep Dive: How Tech Disruptors are Influencing the Guest Experience and Hotel Operations
The Fusion of Hospitality, Wellness and Design
Speakers: Dr. James Houran, managing director, AETHOS Consulting Group; Elizabeth Weiner, owner, Elizabeth Weiner Gallery Inc.; Mary Tabacchi, professor emerita, Cornell School of Hotel Administration; Vaibhav Garg, advisory board member, Cornell Institute of Healthy Futures, Cornell University, New York
Monday, Nov. 12, 9:30-10:30 a.m.
Demystify the Role of Sales Leadership to Maximize Asset Performance
Speaker: John Parke, president and CEO, Leadership Synergies
Please, Not Another Sustainability Pitch… Join the Debate!
Speakers: Hervé Houdre, founder, H2 Sustainability Consulting; Rick Werber, SVP, engineering and sustainability, design and construction department, Host Hotels & Resorts; Matthew Lobach, director, sustainability, Hersha Hospitality Trust; Roger Bloss, executive consultant, RLH Corporation
Revenue Strategy + Digital Marketing + Website + Booking Engine = Direct Bookings
Speakers: Adele Gutman, VP, sales, marketing, and revenue, Library Hotel Collection; Derek Brewster, director of revenue management, Lotte New York Palace; Rich Tuckwell-Skuda, president, Avvio North America, Avvio Inc.
Monday, Nov. 12, 10:45-11:45 a.m.
A Forensic Insight to the EU General Data Protection Regulations (GDPR)…How to Thrive in the New Era of Data Privacy
Speaker: Bruce Smith, managing director, Tenax Analytics Ltd.
Key Findings from the J.D. Power 2018 North America Hotel Guest Satisfaction Index (NAGSI) Study
Speaker: Jennifer Corwin, associate practice lead, global travel & hospitality, J.D. Power
Proven Strategies to Maximize ROI in Today’s Hotel Landscape
Monday, Nov. 12, 12:00-1:00 p.m.
Boutique Touches Drive Brand Success
How to Powerfully Communicate Your Brand Through Photography & Video
Speaker: Beth Taubner, founder, transformational brand strategist & creative director, Mercurylab
Social Media 2.0 – Scaling Real-Time Experiences
Speaker: Are Morch, social media consultant