• Our people are No. 1—their development, loyalty, interest, team spirit and attitude. We develop managers in every area, and this is our prime responsibility. We believe “our product is our people.”
• See the good in people and try to develop those qualities. A positive and productive mindset results in positive and productive performance.
• We believe in two-way communication and an open-door policy. We like our associates to tell us what they have to say rather than what we want to hear. Open and honest.
• We have two rules in our hotels. Rule No. 1: The customer is always right. Rule No. 2: If you ever have any doubts in your mind, always go back to Rule No. 1.
• Get involved in the community and be part of the community. The community’s success is our success.
• It is better to have one person working with you than three working for you.
• We make business decisions based on logic not emotion.
• We are not afraid to take calculated risks, but are decisive, direct and honorable in our dealings with people. No ego and greed but stay humble and show humility.
• We stay focused, committed and follow through with action.
